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** Saia Operations Alert **

All Saia's terminals are now open.  However, some areas along the coast are still being impacted.   

Please click here for a list of zip codes that remain inaccessible.  Updates will continue to be provided as they become available.  

Please note that Saia's Guaranteed Service is currently not available on shipments moving into Florida.

Cargo Claims

Claimant Information

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*Pro Number
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*Company *Address Unit:

*Province or State *City *Postal/Zip
*Contact *Phone
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Claim Options

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Request an on-site inspection by qualified staff.
*Inspection Location
*Approximate Value $$
Description of merchandise to be inspected.

(please include as much detail as possible)
Notify us of your intent to file a claim in the future.
Use this option if you are unsure of the dollar amount of your claim.
*Estimated $$
Use this option if you know the dollar amount of your claim.
*Total Claim $$
Fax Number

Claim Options

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Claim Guidelines and Additional Information

For shipments originating in Canada or travelling on a Canadian Bill of Lading, you MUST submit either a Notice of Intent OR a Claim within 60 days from the date of delivery, or in the event of non-delivery, within 9 months of the date of shipment. For shipments originating in the U.S. or travelling on a U.S. Bill of Lading, you MUST submit a Claim within 9 months from the date of delivery, or in the event of non-delivery, within 9 months from a reasonable time for delivery.
 
Documentation
Documentation may include, but is not limited to: original shipper's invoice (the original invoice of goods between the shipper and consignee), photographs, original or certified copy of the bill of lading, copy of the signed delivery receipt, paid freight bill, inspection report, invoice for repair parts and labour, customs entry documentation received from broker.
Declared Value of Shipment (Applies to shipments originating in Canada or travelling on a Canadian Bill of Lading)
Carrier's MAXIMUM liability, in the event of a claim, is limited to $4.41 per kg. or $2.00 per lb., unless a higher Declared Value is shown by the shipper on the bill of lading. Shippers should be aware that a declared value exceeding the above stated values may result in a surcharge being applied, in accordance with prevailing tariffs.
Limitations of Liability
Carrier liability may be limited by terms and conditions of the Bill of Lading, Classifications, or Tariffs, e.g.:
National Motor Freight Classifications, 100 Series
TST Overland Express, General Rules Tariff GRT.
TARIFF OVLD 100 Series.
Mitigation of Loss
In the event of loss or damage, it is the claimant's duty to submit the lowest possible claim cost.
Salvage
Under some circumstances, the carrier is entitled to pick up the damaged merchandise for salvage purposes. Please hold on to all goods until the claim settlement has been achieved.
Cargo Inspections
An inspection report does not constitute admission of liability, filing of Notice of Intent to claim, nor submission of a claim.

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