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The International Organization for Standardization (ISO) is an association whose mission is to promote the development of worldwide standards of quality excellence facilitating the international exchange of goods and services. ISO's 9000 series defines quality management principles that help provide consistency, effectiveness and efficiency to an organization's performance. Customer Focus: increased effectiveness in exceeding customer expectations Leadership: creating and maintaining an involved environment Involvement of People: encouraging motivation and commitment Process approach: prioritizing to provide improved results System approach to management: applying structure to promote consistency Continual Improvement: focused on achieving service excellence Mutually beneficial supplier relationships: enhancing the ability of both to create value TST Overland Express' ISO 9001:2000 certification demonstrates our ongoing commitment to providing consistent, reliable, and flexible service based on the ever-changing needs of our customers.